Questions and their corresponding Answer Options address the most important topics and content to identify the customers' needs and consequently to display the best fitting recommendations. This page describes the different types of Questions and how to configure them. |
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Questions are the core elements of every Product Guide. They define a requirement of your customer towards your products or services. Every Question has one or several Answer Options which are selectable by the end-user. Furthermore each Question card is contained in one of the Stages of the Product Guide. To learn how to create a Question and how it is structured, please read the next two subsections.
The Question card contains...
Most of the settings you perform in the Question properties dialog (see right image in Example Question Card) affect all Answer Options of this Question. It is important to understand that some configurations need to be identical for all Answer Options of a Question (such as the data binding and the Answer Option Type). That is why these parameters are set in the preferences of a Question and then are valid for all Answer Options of this Question. We have thus also structured this documentation around the effects of configuring a Question to the corresponding Answer Options.
The question "Which gender do you have?" is placed within the Stage "Gender".
The Workbench gives you the full flexibility how to formulate and use Questions. A Question does not always need to literally ask a question (combination of question text and a question mark) with a fixed set of answer options. It is also possible to formulate a demand or just a keyword which intends the user to enter something. You can also use Questions as Boolean Facets. That is why more generally spoken, we also call them Facets.
Here are some examples of how to use a Question:
"Typical" way of formulating a Question:
Most of the times, Questions are used as a "typical" question to the user in the pattern of one question with different Answer Options.
Use a Question to begin a sentence:
You can also use a Question to begin a sentence, and each Answer Option would complete this sentence.
Use a Question as a statement, e.g. for a Boolean Question
You can also formulate a statement which can be marked as true or false. This kind of Question is mostly used for Boolean Questions.
An Answer Option represents a selectable answer element of a Question. Depending on the chosen Answer Option Type in the Question properties, the illustration of the answer options may differ.
Creating new Answer Options is quite easy: Just simply type in the Answer Option name in the "Enter a new Answer Option" input field below the Question name and press the return key. Repeat this until all favored Answer Options were entered.