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For example let's assume that the customer wants to have a bike with carbon breaks and some of the recommended bikes have these breaks. Then the product recommendation card contains a positive feedback about this feature. As a default the text "Supported: carbon breaks" is displayed. This text is OK but of course very generic. That is why you are able to individualize this text to match the topic or environment of the displayed information. So the text could be: "The bike has carbon breaks".
Now we have a specific text for this topic but we also have the problem that this text does not match with aluminium or steel breaks. Therefore you can use Reason Variables. With the aid of these variables you can match different answers. So if you enter the text "The bike has $uservalue" the contained variable will be replaced by the text of the Answer Option label which the user has selected.
Possible results:
- User selects carbon breaks → "The bike has carbon breaks"
- User selects steels breaks → "The bike has steel breaks"
- User selects aluminium breaks → "The bike has aluminium breaks"
- etc. ...
Negative Text
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Reason Variables can be used to enrich your reason texts with dynamic values, depending on the product data and/or the user input. Reason Variables can be simply added into your texts using the notation shown in the list below. Depending on your use case, the question settings and the targeted Reason Text some variables may not work. You can find here lists of applicable variables for different use cases.
For example now we have a specific text for this topic but we also have the problem that this text does not match with aluminium or steel breaks. Therefore you can use Reason Variables. With the aid of these variables you can match different answers. So if you enter the text "The bike has $uservalue" the contained variable will be replaced by the text of the Answer Option label which the user has selected.
Possible results:
- User selects carbon breaks → "The bike has carbon breaks"
- User selects steels breaks → "The bike has steel breaks"
- User selects aluminium breaks → "The bike has aluminium breaks"
- etc. ...
Variable List
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