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The Reasoning settings define what

...

features of the product the user receives in the result list

...

. This page gives you an overview of all the available settings, shows your the difference between positive and negative reasoning texts and provides with you with a list of convenient reason variables for the ability to customize your result lists even more. 


Table of Contents:

Table of Contents

...

If the product has a feature, it is marked with a positive text (pro reason). If it has not the desired property, it is marked with a negative (con reason) or unknown text (unknown reason).

Both positive and negative & unknown reason texts can be enabled or disabled for every Question separately. Therefore the toggle buttons on the right-hand side of the texts have to be activated. A deactivation results in not showing any positive/negative reasons for the corresponding Question in the product recommendation result list.

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Workbench Settings

Question Detail View

The image below shows you the Detail View for a question within the Concept Board:

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Tip

With the aid of the reasoning section you are able to configure individual reason texts for each Question.

...

 The reason texts are shown in the recommendation.


Answer Option Detail View

The image below shows you the Detail View for a answer option within the Concept Board:

Image Added

Tip

For more complex topics, a specific reason text may be helpful. E.g. Using for example plural nouns, lists of several values or very content specific explanations is not possible or only with flaws in the grammar. For this purpose there are Reason Texts for answer options. This is only possible if "The user can select one answer" is set in the Question Settings.

  • An Option reason text overrides the text from the Question.
  • Unknown reasons are not Answer Option specific.
  • The texts are only accessible and editable if the corresponding positive/negative reason toggle button is activated in the Question detail view.
  • If the Question allows multi selectable answers, a specific Answer Option reason text cannot be used anymore. In this case the Question reason text is always used


Reason Texts
Anchor
ReasonTexts
ReasonTexts

For the Question you can activate the positive text and you can activate the negative / unknown text separately.

Variable TextsDescription

Positive Text

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PositiveReasonText
PositiveReasonText

The positive text is used to signal that a product has a certain feature or property

...

.

...

Negative Text

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NegativeReasonText
NegativeReasonText

The negative text is used to signal that a product has not a certain feature or property

...

.

Unknown Text

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UnknownReasonText
UnknownReasonText

The difference between the negative text and unknown text is that this text signals that the product does not contain any information about

...

feature or property

...

.


 (see Reasoning Usecase below)

...

.


Reason Templates

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The reason templates can help

...

to find a good

...

fitting reasoning

...

text. By click on "Use a template"

...

you can select the best fitting reason texts out of a list of template examples.

...

These examples

...

illustrate how the reason variables can be used.

...

By confirm the selected template text it replaces the text in the

...

reason text input field.

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Info

 Each reason type has a different set of template texts.

Reason Variables
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ReasonVariables
ReasonVariables

Reason Variables can be used to enrich your reason texts with dynamic values, depending on the product data and/or the user input. Reason Variables can be simply added into your texts using the notation shown in the list below.

...

Check the lists of applicable variables

...

 to understand the different use cases

...

For example now we have a specific text for this topic but we also have the problem that this text does not match with aluminium or steel breaks. Therefore you can use Reason Variables. With the aid of these variables you can match different answers. So if you enter the text "The bike has $uservalue" the contained variable will be replaced by the text of the Answer Option label which the user has selected.

Possible results:

...

for each reason variable.

Variable List
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VariableList
VariableList

Variable

Description

Bedingungen

User Selection

Product Value

Example Template

Example

$matching

Displays all user-selected Answer Options of the associated Question for which the given product fulfills the requirements defined by the data bindings.

Non HDMI, DVI, VGAHDMI, VGAsupports §matchingsupports HDMI, VGA
$nonmatching

Displays all user-selected Answer Options of the associated Question for which the given

...

product does not

...

 fulfills the requirements defined by the data bindings.

NonHDMI, DVI, VGAHDMI, VGAno support for §nonmatchingno support for DVI
$remainingDisplays all Answer Options not selected by the user of the associated Question for which the given

...

product does not fulfill the requirements defined by the data bindings.Useful, if multiple value are possible on productHDMI, DVIHDMI, DVI, VGAsupports §matching (also provides: §remaining) 

supports HDMI, DVI (also provides: VGA)

$unitDisplays the unit or currency of a numeric value configured for the associated Question. You can set this

...

unit Stepping Configuration - Unit.For questions with numerical options 10099$value $unit99 €

$userRangeMin / $userRangeMax

Define a range, which the user selected.

For questions with numerical options with range selection

Please set the Answer Option Type:

Continuous numeric

Activate: Range selectable

250 / 600500The SSD storage capacity of the laptop is in the defined range of $userRangeMin to $userRangeMax giga byte

The SSD storage capacity of the laptop is in the defined range of 250 to 600 giga byte

$uservalueDisplays all user-selected Answer Options of the associated Question.NonHDMI, DVIHDMI, DVI, VGA

...

$value
$uservalueHDMI, DVI
$value

...

Displays all Answer Options that are fulfilled by the product.NonHDMI, DVI, VGAHDMI, VGAsupports $matchingsupports HDMI, VGA
$valueRelevantFirstDisplays all Answer Options that are fulfilled by the product. Answer Options requested by user will be shown first in the list.NonHDMI, DVI, VGAHDMI, VGAsupports $valueRelevantFirstsupports HDMI, VGA, DVI

(see Reasoning Usecase below)

Applicable use cases for Reason Variables
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ApplicableVariableLists
ApplicableVariableLists


Expand
titleShow possibilities for Variable using Answer Option Type: Text


VariableQuestionAnswer
positivenegativeunknownpositivenegative
$matching
(tick)(error)(error)(tick)(error)
$nonmatching
(error)(tick)(error)(error)(error)
$remaining
(error)(error)(error)(error)(error)
$unit
(error)(error)(error)(error)(error)
$userRangeMin

...

 / $userRangeMax
(error)(error)(error)(error)(error)
$uservalue
(tick)(tick)(tick)(tick)(tick)
$value
(tick)(tick)(error)(tick)(tick)
$valueRelevantFirst
(tick)(tick)*(error)(tick)(tick)

...

$attribute

...

*

...

$displayValue

...

...



Expand
titleShow possibilities for Variable using Answer Option Type: Continuous Numeric


VariableQuestionAnswer
positivenegativeunknownpositivenegative
$matching
(error)(error)(error)(error)(error)
$nonmatching
(error)(error)(error)(error)(error)
$remaining
(error)(error)(error)(error)(error)
$unit
(question)(question)(question)(question)(question)
$userRangeMin
(error)(error)(error)(error)(error)
$userRangeMax
(error)(error)(error)(error)(error)
$uservalue
(tick)(tick)(tick)(tick)(tick)
$value
(tick)(tick)(error)(tick)(tick)
$valueRelevantFirst
(error)(error)(error)(error)(error)

...

$attribute

...

$displayValue

...

...



Expand
titleShow possibilities for Variable using Answer Option Type: Continuous Numeric + Range selectable


VariableQuestionAnswer
positivenegativeunknownpositivenegative
$matching
(error)(error)(error)
Status
titlen.a.
Status
titlen.a.
$nonmatching
(error)(error)(error)
Status
titlen.a.
Status
titlen.a.
$remaining
(error)(error)(error)
Status
titlen.a.
Status
titlen.a.
$unit
(question)(question)(question)
Status
titlen.a.
Status
titlen.a.
$userRangeMin
(tick)(tick)(tick)
Status
titlen.a.
Status
titlen.a.
$userRangeMax
(tick)(tick)(tick)
Status
titlen.a.
Status
titlen.a.
$uservalue
(tick)(tick)(tick)
Status
titlen.a.
Status
titlen.a.
$value
(tick)(tick)(error)
Status
titlen.a.
Status
titlen.a.
$valueRelevantFirst
(error)(error)(error)

...

Status
titlen.a.

...

Status
titlen.a.

...

$attribute

...

Status
titlen.a.

...

Status
titlen.a.

...

$displayValue

...

Status
titlen.a.
Status
titlen.a.



Expand
titleShow possibilities for Variable using Answer Option Type: Ordered


VariableQuestionAnswer
positivenegativeunknownpositivenegative
$matching



Status
titlen.a.
Status
titlen.a.
$nonmatching



Status
titlen.a.
Status
titlen.a.
$remaining



Status
titlen.a.
Status
titlen.a.
$unit



Status
titlen.a.
Status
titlen.a.
$userRangeMin



Status
titlen.a.
Status
titlen.a.
$userRangeMax



Status
titlen.a.
Status
titlen.a.
$uservalue



Status
titlen.a.
Status
titlen.a.
$value



Status
titlen.a.
Status
titlen.a.
$valueRelevantFirst



Status
titlen.a.
Status
titlen.a.

...

$attribute

...

Status
titlen.a.

...

Status
titlen.a.

...

$displayValue

...

Status
titlen.a.

...

Status
titlen.a.

Answer Option Specific Reasoning

While the general Reason Texts provide you an simple and quick way to explain to your user why a requested product feature may or may not be fulfilled, it can be somehow tricky to create more specific reason texts. Using for example plural nouns, lists of several values or very content specific explanations is not possible or only with flaws in the grammar.

To avoid these issues and enable you with more flexibility, you can use the Answer Option Specific Reasoning. You can access the Answer Option Specific Reasoning via the detail view in every Answer Option, but Positive and Negative Texts may only be activated when your Question is set to "The user can select one answer".

Possible specific texts:

  • Carbon is the material of the breaks
  • One battery is contained 
  • Two batteries are contained

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The specific texts can be enabled by activating the toggle button of the text "Option specific positive reason" respectively "Option specific negative reason". A deactivated toggle button results in using the defined text from the Question.

Hints

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Question Use case 
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UsecaseReasoning
UsecaseReasoning

These use cases for the settings for the Question help you to understand the presented settings.

Answer Option Use case 
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UsecaseReasoning
UsecaseReasoning

These use cases for the settings for the Answer Option help you to understand the presented settings.

Reason Texts 
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UsecaseReasonTextsQuestion
UsecaseReasonTextsQuestion

Positive Text

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PositiveReasonText
PositiveReasonText

For example let's assume that the customer wants to have a bike with carbon breaks and some of the recommended bikes have these breaks. Then the product recommendation card contains a positive feedback about this feature. As a default the text "Supported: carbon breaks" is displayed. This text is OK but of course very generic. That is why you are able to individualize this text to match the topic or environment of the displayed information. So the text could be: "The bike has carbon breaks".

Negative Text

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NegativeReasonText
NegativeReasonText

So let's adapt the example above and assume that a bike does not have the wished carbon breaks. In this case you can enter the text "Unfortunately this bike does not have $uservalue" which results into the product reason text "Unfortunately this bike does not have carbon breaks".

Unknown Text

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UnknownReasonText
UnknownReasonText

So a possible text could be "There are no information about the break type".



Reason Variables 
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UsecaseReasonVariablesQuestion
UsecaseReasonVariablesQuestion

For example now we have a specific text for this topic but we also have the problem that this text does not match with aluminum or steel breaks. With the aid of these variables you can match different answers. So if you enter the text "The bike has $uservalue" the contained variable will be replaced by the text of the Answer Option label which the user has selected.

Possible results:

  1. User selects carbon breaks       → "The bike has carbon breaks"
  2. User selects steels breaks         → "The bike has steel breaks"
  3. User selects aluminum breaks → "The bike has aluminum breaks"
  4. etc. ...

Reason Variables 
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UsecaseReasonVariablesAnswer
UsecaseReasonVariablesAnswer

Possible specific texts:

  • Carbon is the material of the breaks
  • One battery is contained 
  • Two batteries are contained