The Reasoning settings define what features of the product the kind of feedback your user receives in the result list of your recommendation phase. This This page gives you an overview of all the available settings, shows your you the difference between positive and negative reasoning texts and provides with you with a list of convenient reason variables for the ability to customize your result lists even more.
Table of Contents:
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This page shows you the difference between the Question (left) and the Answer Option (right) settings. |
Question Detail View
The image below shows you the Detail View for a question within the Concept Board:
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With the aid of the reasoning section you are able to configure individual reason texts for each Question. The reason texts are shown in the recommendation. |
Answer Option Detail View
The image below shows you the Detail View for a an answer option option within the Concept Board:
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For more complex topics, a specific reason text may might be helpful; e. E.g. Using for example plural nouns, lists of several values or , when very content-specific explanations is are not possible or only with there are flaws in the grammar. For this purpose, there are Reason Texts for answer options. This is only possible if, "The user can select one select one answer" is set selected in the Question Settings.
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Reason Texts
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For the Question you can activate the positive text, and you can activate the negative / unknown text separately. (see Reasoning Use case below).
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Positive Text | | Anchor | | PositiveReasonText | PositiveReasonText |
Negative Text Anchor | | NegativeReasonText | NegativeReasonTextThe negative text is used to signal that a product has does not have a certain feature or property. | |
Unknown Text Anchor | | UnknownReasonText | The difference between the negative text and unknown text is that this text signals that the product does not contain any information about the feature or property. |
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If you do not want to see unknown reasons, you can activate the toggle button "Display Unknown as Negative Reason". With that button active, all products with an unknown reason for this question gets a negative reason text |
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Reason Templates
The reason templates can help to find a good fitting suitable reasoning text. By click clicking on "'Use a template" ,' you can select the best fitting reason most suitable reasoning texts out of a list of template examples.
These examples illustrate how the reason variables can be used. By Once confirm is clicked, the selected template text it replaces the text in the reason text input field.
Reason Variables
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Reason Variables can be used to enrich your reason texts with dynamic values, depending on the product data and/or the user input. Reason Variables can simply be simply added into your texts using the notation shown in the list below. Check the lists of applicable variables to understand the different use cases for each reason variable. (see Reasoning Use case below)
Variable List
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Variable | Description | BedingungenConditions | User Selection | Product Value | Example Template | Example |
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$matching | Displays all user-selected Answer Options of the associated Question, for which the given product fulfills the requirements defined by the data bindings. | Non | HDMI, DVI, VGA | HDMI, VGA | supports §matching$matching | supports HDMI, VGA |
$nonmatching | Displays all user-selected Answer Options of the associated Question, for which the given product does not fulfills fulfill the requirements defined by the data bindings. | NonOnly for negative Reasons | HDMI, DVI, VGA | HDMI, VGA | no support for §nonmatching$nonmatching | no support for DVI |
$remaining | Displays all Answer Options not selected by the user of the associated Question for which the given product does not fulfill the requirements defined by the data bindings. | Useful, if multiple value are possible on productthe product value contains multiple values | HDMI, DVI | HDMI, DVI, VGA | supports §matching $matching (also provides: §remaining$remaining) | supports HDMI, DVI (also provides: VGA) |
$unit | Displays the unit or currency of a numeric value configured for the associated Questionquestion. You can set this unit Stepping Configuration - Unit. | For questions with numerical options | 100 | 99 | $value $unit | 99 € |
$userRangeMin / $userRangeMax | Define a range, which selected by the user selected. | For questions with numerical options with range with a range selection. Please set the Answer Option Type: Continuous numeric Activate: Range selectable | 250 / 600 | 500 | The SSD storage capacity of the laptop is in the defined range of $userRangeMin to $userRangeMax giga byte | The SSD storage capacity of the laptop is in the defined range of 250 to 600 giga bytegigabyte |
$uservalue | Displays all user-selected Answer Options of the associated Question. | Non | HDMI, DVI | HDMI, DVI, VGA | supports $uservalue | supports HDMI, DVI |
$value | Displays all Answer Options that are fulfilled by the product. | Non | HDMI, DVI, VGA | HDMI, VGA | supports $matching$value | supports HDMI, VGA |
$valueRelevantFirst | Displays all Answer Options that are fulfilled by the product. Answer Options requested by a user will be shown first in the list. | Non | HDMI, DVI, VGA | HDMI, VGA | supports $valueRelevantFirst | supports HDMI, VGA, DVI |
(see Reasoning Usecase below)
Applicable use cases for Reason Variables
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Question Use case
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These use cases for the settings for the Question help you to understand the presented settings.
Answer Option Use case
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These use cases for the settings for the Answer Option help you to understand the presented settings.
Reason Texts
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Positive Text Anchor | | PositiveReasonText | PositiveReasonTextFor example, let's assume that the customer wants to have a bike with carbon breaks brakes and some of the recommended bikes have these breaksbrakes. Then the product recommendation card contains a positive feedback about this feature. As a default, the text "Supported: carbon breaksbrakes" is displayed. This text is OK but of course very generic. That is why you are able to individualize this text to match the topic or environment of the displayed information. So the text could be: "The This bike has carbon breaksbrakes.". | |
Negative Text Anchor | | NegativeReasonText | So let's adapt the example above and assume that a bike does not have the wished desired carbon breaksbrakes. In this case, you can enter the text "Unfortunately, this bike does not have $uservalue" which results into the product reason text "Unfortunately, this bike does not have carbon breaksbrakes.". | |
Unknown Text | | Anchor | | UnknownReasonText | UnknownReasonText |
Reason Variables
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For example
now we, you have a specific text for this topic, but
weyou also have the problem that this text does not match with aluminum or steel
breaksbrakes.
WithWith the aid of these variables you can match different answers. So if you enter the text "The bike has $uservalue" the contained variable will be replaced by the text of the Answer Option label which the user has selected.
Possible results:
- User selects carbon breaksbrakes → → "The bike has carbon breaksbrakes"
- User selects steels breaks brakes → "The bike has steel breaksbrakes"
- User selects aluminum breaks → aluminum brakes → "The bike has aluminum breaksaluminum brakes"
- etcEtc. ...
Reason Variables
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Possible specific texts:
Carbon is the material of the
breaksbrakes
- One battery is contained
- Two batteries are contained
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