Advisor doesn't load at all, console errors about elements already existing
Solution: Make sure to only integrate one Advisor per Website and have exactly one xc_application div and one <script /> tag loading the excentos sources per page.
CORS errors
Solution: whitelist excentos on your website for xhr requests, images, fonts, scripts and stylesheets
Framework restrictions
Framework doesn't allow script tags that load an external source
Solution: Create script tag via JavaScript
If the framework allows you to write inline javascript, try loading the advisor with the following script in your HTML code
Or by using an appropriate component type your framework offers.
Solution: Integrate guide via Google Tag Manager
As a more flexible alternative, you may use the Google Tag Manager to integrate a Product Guide into your website. You should only consider this option if you are already using GTM in your website.
Using GTM might also make it easier to change parameters (e.g. the theme that should be used) because you don't have to actually change your website code.
First, you need to split the integration code into two separate parts: The Script and the HTML.
<!-- end excentos integration code // start content area where Product Guide is displayed -->
<div id="xc_application">
<div id="xc_application_pane"></div>
<div id="xc_loader"></div>
</div>
<!-- end excentos content area -->
First, add the HTML part to your website's html at the exact position where the Product Guide should be displayed.
To load the script code via GTM, log in to the google tag manager dashboard and create a new tag. Select the tag type "Custom HTML", add the Script code and configure the trigger to fire on the page where you added the HTML code.