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In rare cases, we may encounter problems integrating the Product Guides into your shop or website or having the Product Guide and its content displayed properly. Please read on for a first troubleshooting, or contact the excentos support. If you encounter problems integrating the Product Guides, here are some potential reasons. |
Table of contents:
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Integration problems
The Product Guide is not entirely displayed or not visible at all
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Cross-domain policies, blocked IP adresses, or collision of HTTP versus HTTPS may result in your website blocking any webservices delivered by excentos. Please make sure our servers *.excentos.com are whitelisted as a source for image- and script-tags on your website.
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Remove empty characters if you use "document write"
If you are using a "document write" method to insert the integration code into your integration page, please make sure to remove all spaces and line breaks from the integration code. Otherwise, the "document write" method will not insert a correct integration code.
Product images not displaying
Product images not visible
If the your product image is images are not displayed, a possible reason is that your website / e-commerce system / IT configuration blocks cross-site content.
excentos uses an image server that is especially optimized to quickly deliver high-resolution images. It In some cases, it might be necessary to whitelist its IP address in your environment.
In case you want to whitelist the IP addresses of our image server, please add these IP addresses:
116.202.168.230
116.203.142.65
192.155.96.149
88.198.2.79
209.182.237.131
Wrong product assortment
Make sure you are using the correct Channel ID
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See this example of the channel "jp-ja" (i.e. Japan) and the language English (en_GB) selected:
Remove empty characters if you use "document write"
If you are using a "document write" method to insert the integration code into your integration page, please make sure to remove all spaces and line breaks from the integration code. Otherwise, the "document write" method will not insert a correct integration code.