...
This page lists the most frequently asked questions regarding product data handling with your Product Guides and in the Workbench.
Table of Contents:
| Table of Contents |
|---|
When are new products
...
in
...
the live Product Guide?
...
When new products are displayed by the live instance of your Product Guide depends on how you integrated your product data feed. Take a look at the “Connector Type” “Connector Type” in the Product Data view:
...
Local Upload
...
You
...
are uploading your product data manually and there is no automatic upload yet.
...
New products are live only once you publish your Product Guide.
...
You have to go to the
...
Publish view and publish to the
...
service
...
environment before your new products will show up in the Product Guide integrated into your website.
| Info |
|---|
...
Of course the new products will be displayed in the |
...
Preview within the Workbench immediately after local upload |
...
. |
If you are using “HTTP or SFTP” connector
HTTP or SFTP
...
You
...
are using an automatic product data connector.
...
New products are live once the data download job is completed.
Check in the
...
Product Data view under
...
“Schedule” to see when the jobs start. After that timestamp,
...
typically within some minutes
...
the new products will be live in the Product Guide integrated into your website
...
.
Add Answer Options
...
and change
...
the product data at the same time. How do I proceed?
...
If you add answer options Answer Options and at the same time want to change the product data values that which are connected to these answer optionsAnswer Options, the best workflow is:
addAdd, change or remove answer optionsAnswer Options and optionally change the content.
when When using local upload:
change Change the CSV file.
Upload your product data using the “Upload File” button.
when When using HTTP or SFTP:
change Change the product data in your PIM.
wait Wait one night (depending on the schedule that excentos implemented for your data processing jobs) or call excentos support to start the data processing jobs immediately
(please note that these are jobs performed on the excentos data hub (e.g. merge different feeds) before the Workbench scheduler pulls the data from the data hub, so they use another schedule than configured in the Workbench “schedule” button)Use use the “Update” button in the data view to import the changes into the Workbench.
adapt Adapt the data bindings for the relevant answer optionsAnswer Options.
Test test the changes in the Workbench Preview.
Publish the Product Guide in the “Publish” view in the Workbench Publish view to your stage or service environment.