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This page describes the reports in the report section "Visitors". These reports analyze the number and behavior of the visitors of your Product Guide. |
Definitions: Visit and Visitor
A Visit (also known as a Session) is defined as an interaction of one individual with the Product Guide with one or more requests to the Product Guide.
During the course of a Visit, the user can leave the Product Guide and come back, and if the user does so within the session timeout, it is not counted as a new Visit. Examples of leaving the Product Guide and coming back are: Navigating from the Product Guide to the website's product detail pages or any other content in the website where the Product Guide is integrated; closing the browser and reopening the browser again and re-visiting the website / Product Guide afterwards.
The default session timeout is set to 15 minutes.
Please note that re-establishing a Visit after the user closed his browser is only possible if the session cookie was not deleted.
A (Unique) Visitor is a specific user that interacted with the Product Guide.
In most cases, you will realize less Unique Visitors than Visits since a Visitor may visit the website or Product Guide several times.
See the number of Visitors and Visits
To see the overall traffic in your Product Guides, the easiest report is to check the Visitors Overview:
See the number of Visitors for one Product Guide
To analyze the number of visitors in one Product Guide, click on the report section "Visitors" and then select the "Custom Variables" report. The first variable is "Application" and you can then click on the "+" icon to see all Product Guide applications in one report:
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