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In rare cases, we you may encounter problems integrating the Product Guides into your shop or website or having the Product Guide and its content displayed properly. Please read on for a first troubleshooting, or contact the excentos support. If you encounter problems integrating the Product Guides, here are some potential reasons. |
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If there are e.g. more pixels on the left or right side around the Product Guide, or if it is not vertically aligned with your top menu, please make sure that there are no page margins or CSS rules set around the integration code of the Product Guide.
Content Security
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Policy (CSP) / Cross-Domain (CORS) problems
If the Product Guide or parts like images and fonts don't load at all, please check your Content Security Policy (CSP) and the Cross-Domain Resource Sharing (CORS)
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settings. Typically following servers need to be accessed:
| service.excentos.com | Live Environment |
| stage.excentos.com | Stage Environment |
| image-scaler.excentos.com | Image Server |
Optionally, you could whitelist Cross-domain policies, blocked IP adresses, or collision of HTTP versus HTTPS may result in your website blocking any webservices delivered by excentos. Please make sure our servers *.excentos.com are whitelisted as a source for image- and script-tags in CSP and CORS settings on your website.
If you use region-blocking, please contact us for a list of IP addresses of our servers in order to enable our service.
Please do not mix HTTP and HTTPS on the integration page. We use only HTTPS for all connections.
Remove empty characters if you use "document write"
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